Monday, July 26, 2010

ITunes has tuned me out!

Last Thursday night my son Michael ask if he could order an app off iTunes. I said yes and proceeded to pay with my debit card. BIG MISTAKE!!!

I checked my account the next day and discovered that I had been charged $7.83 for the application a total of TEN TIMES!!!! Naively, I thought to myself that I could just call them up and resolve this issue.

First of all, it is very difficult to call iTunes. They would prefer you email or iChat them. So I emailed them and received an email back that said they got my email and would email me back in 24 to 48 hours. Great.

Today I received an email to tell me they were experiencing a "high volume" of emails and they would not be able to resolve my problem in the timely manner that was promised. Bhoroth, the customer service representative was very sorry for the delay.

So I emailed Bhoroth to tell him that I would really like to have my money back. I was a little more descriptive and demanding but you get the idea.

He emailed me back to say he received my email and he would get back to me in guessed it 24 to 48 hours. Thank goodness I have my iPod to listen to while I wait....

1 comment:

Anonymous said...

michael probably pressed the button to get the application ten times.